What Happens When You Reset Your Password
From the login screen, tap 'Forgot Password' and enter the mobile number or email address tied to your account. We send a one-time password (OTP) directly to that contact — check it arrives within a couple of minutes. Enter the OTP on the next screen, then create a new password that is at least eight characters and includes a mix of letters
and numbers. Once confirmed, your account reopens immediately. Your bKash, Nagad, or Rocket wallet links remain active, and no re-verification of payment methods is needed after a standard password reset.